Terms & Conditions

You will receive an order confirmation by e-mail shortly after placing your order. We reserve the right not to deliver an order in the event that the product or material is out of stock. In the event that we are unable to deliver your order we will inform you by email and cancel the order.

We accept payments from Amex, VISA and MasterCard, ApplePay, GooglePay. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed. All products are made-to-order. You payment card will be charged when placing your order.
Pricing policy:
Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. If you are located outside the EU trade union your orders may be subjected to local taxes and/or import duties at your own expense. Native North reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.
We use either GLS or UPS for shipping your goods. All parcels are insured and have a tracking number. An email containing the tracking number will be sent to you upon shipping of the order.
Delivery time:
- European orders: 8-14 working days.
- International orders: 10-14 working days. 
Shipping rates:
- Denmark: Free
- Europe: From €9
- Rest of the world: From €15

Orders are not shipped in weekends and holidays.
If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail. Some delays may occur during sales, public holidays and severe weather conditions.
Please notice that we are unable to deliver to any P.O. box adresses.  

* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

* For orders going to the United States, we are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

Wrong or faulty products:
All made-to-order products are subject to final sale, and are not subject to the normal 14 days return policy.

If you have received a wrong or faulty product, please email us with photos and describe the issue and await for our instructions. Do not send back until you hear from us. This warranty covers manufacturing faults only, not wear and tear from regular use. 
Myfirstletter.com does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, myfirstletter.com will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, though errors may occur.
Privacy policy:
All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server. Myfirstletter.com will never give any of your personal information to 3rd parties. All information is encrypted for safety. 
Cookies are used by Myfirstletter.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Myfirstletter.com may not operate properly when cookies are disabled in your web browser. 
All measurements are approximate and variance may occur. Please have average sizing in mind and note that a tolerance of +/- 5% on each standard sizing may occur.
Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
Governing law:
The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.
Legal Information:
Myfirstletter.com (NNDK IVS)
CVR / VAT : 35655492
Nørrebrogade 26
2200 Copenhagen